Frequently Asked Questions (FAQ)
Pre-Purchase Inquiries
1. Do you accept OEM and ODM?
Yes, as a China-Malaysia group enterprise, we accept OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services for global customers. We can fully customize cutting tools according to your requirements (design, materials, specifications), and provide special solutions to meet international market standards. Our Malaysia team also offers localized design support for Southeast Asian customers.
2. Is there a Minimum Order Quantity (MOQ)?
Yes, we have flexible MOQ requirements based on product type and cooperation scale:
- Standard woodworking tools: 5-10 pcs (priority for Malaysia/Southeast Asia customers) | 10-50 pcs (global export, shipped from China)
- Customized diamond tools: 1-5 pcs (unified global standard)
3. Do you provide product catalogs?
Yes, we provide product catalogs (PDF format: English) to help global customers understand our products. For Malaysia/Southeast Asia customers, our local team can also provide physical catalogs and on-site product demonstrations. You can download digital catalogs via the "Download" section in Resources, or contact us for customized regional catalogs.
4. Are standard products in stock?
Yes, we maintain stock in dual warehouses to support global delivery:
- Malaysia warehouse: Standard TCT sawblades, router bits, boring bits etc (3-7 days delivery for Malaysia/Southeast Asia)
- China factory warehouse: Full range of standard cutting tools (7-10 days for global export preparation)
Order & Payment
5. How to place a customized order?
For customized tools, you can contact our Malaysia/China sales team (based on your location) to submit orders:
- Discuss your technical requirements (drawings/specifications/materials);
- Our engineering team (China R&D + Malaysia technical support) provides 2D/3D design confirmation;
- We issue a detailed quotation (including delivery time and logistics plan);
- Confirm order and arrange production/delivery.
6. What are the payment methods?
We support diversified payment methods to fit global customers, with localized options for Malaysia/Southeast Asia:
- Global universal: T/T (Telegraphic Transfer), Alipay, WorldFirst
- Malaysia/Southeast Asia: Local Bank Transfer, PayPal (small orders)
7. What is the delivery time for non-standard customized products?
Delivery time is optimized based on your delivery location (China manufacturing + Malaysia distribution):
- Malaysia/Southeast Asia: 7-10 working days (shipped from Malaysia warehouse, faster local delivery)
- Global export (Canada/EU/USA etc.): 10-20 working days (shipped from China factory, excluding customs clearance)
- Custom diamond tools: 15-20 working days (global unified production cycle)
8. How to arrange transportation?
Our logistics team (China + Malaysia) offers flexible transportation solutions for global customers:
- Malaysia/Southeast Asia: Local courier (GDex/J&T), truck delivery, or sea freight (Westport Port)
- Global export: Air freight (DHL/FedEx for urgent orders) or sea freight (FCL/LCL with DDP/DDU terms)
After-Sales & Technical Support
9. What after-sales services do you provide?
As a China-Malaysia group, we provide global technical support + Malaysia/Southeast Asia localized after-sales:
- Remote technical guidance (free, global online support);
- Tool maintenance/repair (Malaysia workshop for SEA customers, China workshop for global export);
- Process improvement and customized processing solutions;
- On-site technical support (Malaysia/Southeast Asia: low-cost; global: negotiable fee).
10. How can I get technical support?
Contact our regional technical teams based on your location (time zone adapted):
- Malaysia/Southeast Asia: +60 10-760 9499 (Mon-Fri 9:00-18:00 MYT) | info@diziktool.com
- China/Global Export: +86 28-82601660 (Mon-Fri 9:00-18:00 CST) | info@diziktool.com
- 24/7 Online Chat: Available on our official website (multilingual support)
11. Do you offer process improvement services?
Yes, our team has 20+ years of experience in woodworking,aluminum processing and metal cutting, with China R&D + Malaysia on-site service capabilities. We offer customized process improvement services to help you:
- Improve production efficiency (reduce tool change time by 20-30%);
- Optimize processing quality (reduce defective rate);
- Lower production costs (extend tool lifespan).
12. Can you provide special customized processing solutions?
Yes, we provide end-to-end customized processing solutions for global customers:
- Custom cutting tool design (based on your raw materials and equipment);
- Material selection optimization (adapt to local wood/aluminum materials in Malaysia/SEA);
- Processing technology adjustment (fit your factory's production line).
13. Is there a charge for after-sales services?
Our after-sales pricing is unified globally with localized flexibility:
- Free: Remote technical support, tool maintenance guidance, basic quality problem solutions;
- Charged (transparent pricing): On-site technical support, customized process redesign, special tool repair;
- Malaysia/Southeast Asia discount: 10-15% off on charged after-sales services (localized cost advantage).
