FAQ FOR DiZiK
1.Do you accept OEM and ODM?
---Yes, we accept OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We can customize cutting tools according to customer requirements, including design, materials, and specifications.
2.Is there a Minimum Order Quantity (MOQ)?
---Yes, we have minimum order quantity requirements, which depend on the type and specifications of the product. Please contact our sales team for more information.
3.How to place a customized order?
---For special orders or customized tools, customers can submit orders by contacting our sales team. We will discuss requirements with the customer and provide relevant quotations and delivery times.
4.Do you provide product catalogs?
---Yes, we provide product catalogs to help customers better understand our products and services.
5.What are the payment methods?
---Our payment method is T/T (Telegraphic Transfer) in advance. Customers need to pay the order amount in advance after confirming the order.
6.Are standard products in stock?
---Yes, we have some standard products available in stock. You can contact our sales team to inquire about stock product availability.
7.What is the delivery time for non-standard customized products?
---The delivery time for non-standard customized products is usually 10-20 working days, depending on the complexity and quantity of the order.
8.What after-sales services do you provide?
---We provide comprehensive technical support and after-sales services, including but not limited to process improvement, special customized processing solutions, maintenance, and repair.
9.How can I get technical support?
---Customers can contact our technical support team via email, phone, or online chat. Our professional technical staff will provide you with timely and effective support.
10.Do you offer process improvement services?
---Yes, we offer process improvement services to help customers improve production efficiency, optimize processing quality, and reduce production costs.
11.Can you provide special customized processing solutions?
---Yes, we can provide special customized processing solutions according to customer requirements, including customized cutting tool design, material selection, and processing technology optimization.
12.Is there a charge for after-sales services?
---Our basic after-sales services are free of charge. However, additional fees may apply for special technical support or customized solutions. We will discuss fees with the customer before providing services.
13.How to arrange transportation?
---Customers can arrange transportation by contacting our sales team. We will assist customers in selecting suitable transportation methods and provide necessary documents and information. Our transportation methods are very flexible and can use our long-term freight forwarder or be specified by the customer. Customers can choose the most suitable transportation method according to their needs.
DiZiK Tooling Group Co.,Ltd.
H/P: +86-2882601660
Mob.:+86-18884256825
No.1432-1436,South Section of Jinxiu Avenue, Wengjiang Dist.,Chengdu, China. 611130
[email protected]
